We want you to be happy with your shoes and are therefore happy to accept back any UNWORN full-priced shoes within 30 days of purchase for refund or credit note.
Sale shoes are not eligible for return or exchange due to change of mind or incorrect fit.
Ensure your shoes are unworn and unused in their original packaging/ shoebox. Footgear encourages you to trial your new footwear, inside the house to assess fit and comfort. During this trial period it is important to make sure that new shoes are worn on carpet only and not worn on hard surfaces or outside. We also ask that you wear a stocking or sock. Taking care with your new shoes is essential as we will only accept the return of shoes in as-new condition. Read more >
Free Express Shipping for orders over $130 AUD
Orders with a total below $130 AUD are charged a flat delivery rate of $15 per order for Express Shipping
Available throughout Australia; next day delivery within the Express Post delivery network or fastest possible delivery for other areas. Weekend and public holiday orders are processed the next business day. You will receive an email when your order is shipped. Read more >
Delivered via Phoenix Couriers to your favourite store. Delivery times vary by store from 1-3 days. You will receive an email when your order is ready for collection. Read more >