Returns & Exchanges
Instant refunds and exchanges with Refundid, or return to any of our 8 stores.
Returns policy
Bought online · 30 days
- Change-of-mind returns within 30 days
- Unworn, in the original packaging/shoe box, with your receipt
- Return via Refundid, or in any store
- Final Sale Items or Items discounted 15% off or more can't be returned for a change-of-mind refund or exchange
- No returns on socks or accessories, for hygiene reasons
- Gift vouchers can’t be returned or redeemed for cash
- Wrap the shoe box in a satchel or outer box. Using the shoe box as the postage box means the shoes won’t be accepted and a $10 fee applies
- Return postage is at your cost, and items are your responsibility until we receive them
- Worn or damaged items will be declined; we’ll email you and send them back
Bought in store · 14 days
- Refund, exchange or credit note within 14 days
- Final Sale Items or Items discounted 15% off or more can't be returned for a change-of-mind refund or exchange
- Shoes must be unworn and in brand new condition
- Proof of purchase required
- No returns on socks or accessories, for hygiene reasons
- Gift vouchers can’t be returned or redeemed for cash
FINAL SALE: No refunds, exchanges, or store credits on discounted items greater than 10%.
Start a return
Return or exchange an online order
Get an instant refund or exchange in as little as 30 seconds with Refundid. Enter your original order number and email to start, select the products you're returning, then follow the shipping directions.
RETURNS POLICY
What is Refundid?
Refundid provides you with instant refunds for your return/exchange. With Refundid your refund appears in your nominated bank account in under 30 seconds. No need to wait for your order to be shipped back. Simply enter your original order number, select the product’s being return and follow directions for shipping.
Footgear Exchanges (for ONLINE orders)
If you're looking to receive an exchange, please follow the below steps:
Step 1: Enter your details into the Refundid form above.
Step 2: Use your instant refund to repurchase your exchange.
Step 3: Package your items back into their original packaging.
Step 4: Post your return items back to us.
The details
What can't be returned
What can't be returned
Socks and accessories (for hygiene reasons), gift vouchers and credit notes (not redeemable for cash), and FINAL SALE items. Worn or damaged returns may be declined; we'll email you and send them back.
Packing your return
Packing your return
Wrap the shoe box securely in a satchel or outer box. Using the shoe box as the postage box means the shoes won't be accepted, and a $10 fee applies. Return postage is at your cost, and items are your responsibility until we receive them.
Orders with several items
Orders with several items
Multi-item orders may ship separately from different locations.
Signature or Authority to Leave
Signature or Authority to Leave
Orders are booked with Australia Post Parcel Send. At checkout choose Authority to Leave or signature on delivery. With signature, your parcel goes to the post office if no one is home, unless you accept a Safe Drop. Footgear is not liable for lost or stolen parcels.
Tracking
Tracking
You'll get a shipment confirmation email from us. Your tracking number and updates come straight from Australia Post, to the email on the label.
Damaged or missing items
Damaged or missing items
Email sales@footgear.com.au within seven working days of receiving your order. Otherwise the order is considered satisfactory.
International orders
International orders
We currently deliver within Australia only. Overseas? Email sales@footgear.com.au.
Swap a Size In-store
Visit one of our 8 stores to try styles on and get fitted, or choose Click & Collect at checkout.
