Returns Policy

We want you to be happy with your shoes and are therefore happy to accept back any UNWORN full-priced shoes within 30 days of purchase for refund or credit note.

To process a return, please follow the below steps.

  1. Ensure your shoes are unworn and unused in their original packaging/ shoebox. Footgear encourages you to trial your new footwear, inside the house to assess fit and comfort. During this trial period it is important to make sure that new shoes are worn on carpet only and not worn on hard surfaces or outside. We also ask that you wear a stocking or sock. Taking care with your new shoes is essential as we will only accept the return of shoes in as-new condition.

  2. Email us at sales@footgear.com.au to confirm your return and to receive your pre-paid Australia Post label. If you choose to return your shoes via your own method, Footgear will not reimburse any postage costs.

  3. Fill in a Return form and place it in with your shoes. You should have received a copy with your order, or you can download the form here.

  4. Re-package the shoes in their box and then wrap in a protective layer, postage satchel or similar sized box. You can re-use the mail bag it arrived in by turning it inside out.

  5. Attach the pre-paid Australia Post label to the outside of the parcel and drop-off at your local Australia Post shop.

  6. Once your return is received we will process the refund or credit note and confirm this with you via phone or email.


Important notes

  • Please allow for up to two weeks for your return to be processed.

  • The cost of return is $10 for the convenience of the pre-paid label. It will be deducted from the refund amount. Any refunds processed may take up to 1-2 business days to appear back in your account.

  • We don’t offer exchanges for change of mind on online purchases.  As an alternative to exchange, we recommend placing a new order via our webstore and returning the unwanted pair for refund. Your other option is to return the unwanted pair for a credit note which can be used to repurchase online.

  • Returns can also be taken to and processed at any of our 6 Footgear stores. For this option make sure to take proof of purchase with you. For instore returns we do offer exchanges.

  • SALE ITEMS – There are no refunds on sale stock however we are happy to accept back as-new condition sale items for a credit note. Our credit notes are valid for 12 months.

  • There are no change of mind returns available for merchandise returned after the 30-day period. 

  • Footgear has the right to decline the return of shoes for change of mind if damaged or showing signs of wear. In the rare case this does occur you will be notified via email and the items returned to you.

  • The return of shoes is the responsibility of the customer until the item is physically received by Footgear.

  • Footgear does not accept any change of mind returns on socks or shoe care products.


Defective or Damaged Product

For any issues or concerns you have with your Footgear purchased shoes, please contact us on (07) 31616163 or sales@footgear.com.au and our team will assist you further.

We will process any faulty claim in accordance with the rights you are entitled to under Australia Consumer Law. We will refund, repair or replace on manufacturing faults in accordance with relevant legislation. Some manufacturer’s reserve the right to repair or replace where possible. We may contact the supplier or manufacturer in the case of a return enquiry to determine if an item is faulty. For this process we may need photos and descriptions of the issue emailed through to us.

Any manufacturer’s warranty covers that their products are free from any manufacturing or material defects. This is not a guarantee against wear and tear. Please note that products that are deemed to have excessive wear and tear or material breakdown due to excessive use or improper care will not be considered for warranty.

For more information on warranty periods and policies of specific brands, please contact us via phone or email.

For any claim approved for return, a team member will instruct you on how to proceed.