Footgear | Light & Comfortable | Terms & Conditions

Terms & Conditions

Contents.

An introduction to our terms and conditions.
Placing an order and how to make a purchase.
Purchase and use of eVouchers.
About our prices and products.
Ownership of the goods.
How to make an exchanges or return an item.
Our guarantee.
What happens if an item is out of stock.
How to make a complaint.

Introduction.

This website is owned and operated by Ten If's Pty Ltd trading as :

And online as :

footgear.com.au

Ten If's Pty Ltd is an authorised Retailer/Partner and Online Retailer of the following brands :

These terms and conditions apply to all transactions placed online, over the telephone, via fax/e-mail or through the post with Ten If's or associated stores/Web Sites. By placing an order with us you will be deemed to have read, understood and agreed to these terms and conditions. If you are unhappy with any aspect of these, then you should contact us at sales@footgear.com.au or telephone 07 3378 5996.

All references to the 'company', 'we', Ten If's' or 'Footgear' will refer to Ten If's Pty Ltd and related businesses. All references to 'you' or the 'customer' refer to the person or persons purchasing or agreeing to purchase goods or services from the company. References to the Web Site includes all URL's owned or licensed by Ten If's.

Queensland law governs these terms and conditions and your use of our Web Site and you agree to submit to the non-exclusive jurisdiction of the Queensland court. Nothing in these terms and conditions will be deemed to affect your non-excludable statutory rights.

This Web Site and our terms and conditions have been designed for use within Australia and under Queensland law. Whilst we are happy to supply products to outside Queensland, we give no warranty, express or implied, that the use of this Web Site or the placing of any order through this Web Site from outside Queensland complies with any applicable non-Queensland laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.

Ten If's reserves the right to revise change these terms & conditions at any time, notification of any changes will be posted on our News Page.

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Placing an order & payment.

Orders can be placed online through the Web Site via our secure server, by telephone, post or through our store. Please do not e-mail your credit card details to Footgear, we can not be held responsible for the security of information sent in this way. If you wish to make a secure payment directly to Footgear click here. We accept online payment by VISA or MasterCard.

If you prefer not to order via the Web Site we accept cheques (made payable to Footgear, in Australian Dollars) through our mail order department. A printable order form is available in either word or in Adobe PDF formats. If you require any further information please telephone the mail order department on 07 3378 5996.

Credit/debit transactions are subject to validation checks and are authorised by the card issuer, it is essential that you provide us with the cardholder's name exactly as it appears on the card. In order to help reduce instances of credit card fraud, orders without this information will not be processed. Footgear are not liable for late or non-delivery of items if the issuer of your card refuses to authorise the payment.

Print an order form [.pdf Format 56kb]
Print an order form [.doc Format 112kb]

Make a direct payment

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Purchase and use of eVouchers

An eVoucher is an electronic voucher which can be redeemed through our on-line store/s.

When you purchase an eVoucher an email is sent to the receiver's email address, the recipient redeems the eVoucher by using a secret code, which is enclosed within the e-mail. This is entered into the shopping cart at the time of purchase.

Vouchers are only redeemable against purchases made online, or by fax, they are not redeemable for purchases made over the phone or in store.
eVouchers have no monetary value and are non transferable, the email address of the original recipient must be used in the transaction where the voucher is redeemed. eVouchers are available for purchase at any value, the value is selectable by the purchaser at the time of purchase.

We are only able to accept one eVoucher per order. eVouchers are partially redeemable, any remaining credit is re-issued when your transaction is processed, this is done by email as a new eVoucher. Remaining balances are rounded down to the nearest 50 cents. Any shortfall in the price of your purchases and the value of your eVoucher may be made up with a credit card payment.

Even if your eVoucher covers the cost of your purchases, you must still enter your valid credit card and address details. This is a security measure and in this case your credit card will not be charged.

eVouchers are valid for 12 months, from the date of issue. Postage & Packaging is not charged on eVouchers. eVouchers may be used towards the shipping costs of an order.

Click to purchase eVouchers

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Prices

Prices and offers available online at footgear.com.au may vary on occasion from those found in our retail store or offered in any mailings. Prices and availability of all goods is subject to change without prior notice. All prices are shown in Australian Dollars ($) and are inclusive of GST at the current rate.

Products.

We make every effort to ensure that product specifications and descriptions are as accurate as possible, we accept no responsibility for errors or omissions, we reserve the right to alter product specifications without prior notice. Footgear make every effort to ensure that the colours depicted on the Web Site match as closely as possible those of the actual product, obviously due to variations in monitor resolutions and technical limitations some colours may vary.

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Ownership of Goods.

All items supplied to you remain the property of Footgear until final payment of all sums owing in respect of those goods has been received in full by us.

A Contract between the customer and Footgear for the sale of our products will only exist once an order has been accepted, processed and dispatched (at which point the buyers credit/debit card will be charged for the value of the goods dispatched, plus any applicable postage), and the goods have been adopted. This does not affect the customer's statutory rights.

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Exchanges & Returns.

Footgear hopes you will be satisfied with your purchases. If for any reason you need to make a return, exchange or claim you will have to download either our "Returns Form" or "Exchange Form" (click on the link below) . Once downloaded print the form and follow the instructions. We strongly suggest that you email us at sales@footgear.com.au and advise us of what you have returned and the date you have returned it so we can confirm receipt of the unwanted goods.

Returns
If we have dispatched the goods as ordered but you do not want them, they may be returned for a refund within 7 days after receipt of the goods. In this case any delivery charges paid on the original order are non-refundable, only the original cost of the goods will be refunded. Any items returned for refund must be unused, still have their original labeling and packaging, and be accompanied by a fully completed "Returns Form" (this form can be downloaded from our website or email us at sales@footgear.com.au for a copy). Upon receipt of the unwanted goods we will follow your instructions for refund as indicated on the "Returns Form". Please note, when returning goods to Footgear they must be packaged so that the goods will not be damaged in transit. Failure to package goods adequately could result in you being charged a $50 re-stocking fee. We offer ONE FREE RETURN postage to Footgear per customer in any 4 week period. If a second or subsequent order is returned for refund within that 4 week period then Footgear will be entitled to deduct $12.50 postage from the second and subsequent refund/exchange.

If we have dispatched the wrong item or you find that the goods are faulty, you can return them for a full refund (including any delivery charges paid on the original order) within 14 days after receipt of the goods. In this case please fill out our "Returns Form" (this form can be downloaded from our website or email us at sales@footgear.com.au for a copy). Upon receipt of the unwanted goods we will follow your instructions for refund as indicated on the "Returns Form". Please note, when returning goods to Footgear they must be packaged so that the goods will not be damaged in transit. In the case of faulty item returns, Health and Safety regulations dictate that the goods must be clean, dry and free from mud and dirt, otherwise the items cannot be processed.

Exchanges

If we have dispatched the goods as ordered but you do not want them, they may be exchanged for other goods within 7 days after receipt of the original goods. Any items returned for exchange must be unused, still have their original labeling and packaging, and be accompanied by a fully completed "Exchange Form" (this form can be downloaded from our website or email us at sales@footgear.com.au for a copy). Upon receipt of the unwanted goods we will contact you to confirm your instructions. At this stage we may need to charge or refund your credit card for any difference in price. All exchanges attract a $12.50 postage fee, this fee is to cover the postage charges associated with dispatching the replacement goods. Please note, when returning goods to Footgear they must be packaged so that the goods will not be damaged in transit. Failure to package goods adequately could result in you being charged a $50 re-stocking fee. We offer ONE FREE RETURN postage to Footgear per customer in any 4 week period. If a second or subsequent order is returned for Exchange/Refund within that 4 week period then Footgear will deduct an additional $12.50 postage from the second and subsequent refund/exchange.

Print a returns form [.pdf Format 34kb]
Print a exchange form [.pdf Format 34kb]

Guarantee.

All products are guaranteed against failure to provide reasonable wear owing to defective workmanship or materials. The guarantee lasts 12 months from the date of the original invoice (unless otherwise stated) on all enclosed footwear and 6 months from the date of the original invoice (unless otherwise stated) on all open toed footwear (sandals) and excludes faults caused by accident, neglect or misuse. Should you need to make a claim please email us at sales@footgear.com.au include your original secure order number and details of any issues you are having with your products.

Nothing in these conditions affect your statutory right as a consumer.

If you require any assistance or clarification on any of the points above, please don't hesitate to contact our customer services department on 07 3378 5996.

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Out Of Stock.

We aim to keep the Web Site as up to date as possible, If any item you have chosen is unavailable you will be contacted via your e-mail address or by telephone as soon as possible. We may be able to offer you an alternate colour, product or you may cancel part or all of your order.

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Complaints.

Footgear aim to deal with all complaints as efficiently and effectively as possible. In the first instance, your complaint should be emailed to sales@footgear.com.au. Alternatively you may write to the Customer Service Department at Footgear, Shop LG24 (Lower Ground), QueensPlaza, 226 Queen Street, Brisbane, Queensland, 4000. If you prefer you may call our customer service team on 07 3378 5996 between the hours of 9.30am - 5.30pm, Monday to Friday. Outside of these hours an answering service is available. Calls to this number are charged at the standard rate.

We will endeavor to acknowledge and deal with any emailed, mailed or telephoned complaint within 5 working days of receipt. If we are unable to deal with your enquiry within this period we will advise you of a likely timescale and keep you informed of any information as soon as possible.

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