Footgear | Light & Comfortable

F. A. Q's

Please have a read through our frequently asked questions, if your question isn't answered here, please contact us through the contact form.

Where do you deliver to?
How are your payments processed?
I'm unhappy sending my Card Details over the Internet, how else can I order?
What should I do if I need to return a product to Footgear?
Can I buy a Gift Voucher to use on the Footgear website?
How can I place a special order with Footgear?

Where do you deliver to?

Currently we can only ship to Australian Postal addresses. All prices are shown in Australian Dollars and include GST.

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How are your payments processed?

Payments through the website are processed by the Commonwealth Bank, we accept Visa and MasterCard payments.

Your card details are collected on a secure server and your browser will confirm that you are using a secure connection by showing either a locked yellow padlock or an image of a key in the bar at the base of your screen.

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I'm unhappy sending my Card Details over the Internet, how else can I order?

We are happy to accept a faxed or postal order, to make this process as simple as possible you can download our printable order form in either Adobe PDF or MS Word format.

Please do not e-mail your credit card details to Footgear, we can not be held responsible for the security of information sent in this way. See our instructions lower down this page for placing a special order to find out how to pay us securely.

You can also place an order by calling us on 07 3378 5996, please have your order and credit card details to hand.

Finally you can call into one of our stores, where our experienced staff are available to address your needs and questions regarding our extensive range of products.

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What should I do if I need to return a product to Footgear?

In the 1st instance you should contact us to discuss the issue, we may be able to assist you over the phone or by email.

Our Terms & Conditions contain full details of our returns policy, you should include a returns form with your goods.

Print a returns form
Print an exchange form

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Can I buy a Gift Voucher to use on the Footgear website?

We sell eVouchers, an eVoucher is an electronic voucher which can be redeemed through our on-line store, full details are available on our eVoucher Page.

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How can I place a special order with Footgear?

Initially you should request a Special Order, by using our Special Order Form. We will then contact you directly, you can then make a secure payment directly to Footgear.

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