Wasn’t what you expected? We are here to make this as easy as possible! You can return your items two ways, either receive an INSTANT refund/exchange in as little as 30 seconds with our returns partner Refundid, or directly visit one of our physical stores closest to you.
Footgear Online Returns Policy
- There are no change of mind returns available for merchandise returned after the 30-day period.
- Items listed as FINAL SALE cannot be returned for change of mind refund or exchange.
- Footgear has the right to decline a return of any items damaged or showing signs of wear. In the rare case this does occur you will be notified via email and the items returned to you.
- Any items returned/exchanged must be unworn, in original packaging/shoe box including the original receipt.
- For hygiene reasons, we are unable to offer returns on socks or accessories.
- The customer is responsible for the return of shoes until the item is physically received by Footgear.
- Postage costs on all returns are at the customers expense.
- Gift vouchers cannot be returned and are not redeemable for cash.
- Our online purchase returns policy is different to our in-store returns policy. If you have purchased with us instore, please see our Footgear In-store Returns Policy at the base of this page.
- Please make sure the shoes and box are safely wrapped in suitable packaging. Shoes will not be accepted if the shoe box is used as the post box. It is part of the original packaging and needs to be returned in the same condition.
What is Refundid?
Refundid provides you with instant refunds for your return/exchange. With Refundid your refund appears in your nominated bank account in under 30 seconds. No need to wait for your order to be shipped back. Simply enter your original order number, select the product’s being return and follow directions for shipping.
Returns
Please enter your order details to access your refund now
Footgear In-Store Returns Policy (for ONLINE orders)
Anything purchased through our online store can be returned to any of our physical stores subject to our returns policy, however any refunds will need to be processed by our Online Team via your original payment method. The store will take receipt of your shoes and confirm your details. They will forward the details and confirmation of refund to our Online Team. As proof of return you will receive a written receipt. Once your order is refunded you’ll receive a confirmation email. Note: Payment may take up to 1-2 business days to process.
Footgear Exchanges (for ONLINE orders)
If you're looking to receive an exchange, please follow the below steps:
Step 1: Enter your details into the Refundid form above.
Step 2: Use your instant refund to repurchase your exchange.
Step 3: Package your items back into their original packaging.
Step 4: Post your return items back to us.
Footgear In-store Purchase Returns Policy
- We will except back any full priced, unworn shoes, in as-new condition with original packaging within 14days of purchase for refund, exchange or store credit note.
- There are no change of mind returns available for products returned after the 14days
- Any items returned/exchanged must be unworn, in original packaging/shoe box including proof of purchase.
- Footgear has the right to decline a return of any items damaged or showing signs of wear.
- Change of mind refunds are available for full priced stock and stock discounted up to 10% only.
- We do not offer change of mind refunds on sale items or items discounted more than 10%.
- Gift vouchers and Credit notes are not redeemable for cash and cannot be returned.
- For hygiene reasons, we are unable to offer returns on socks or accessories.
- The customer is responsible for the return of shoes until the item is physically received by Footgear.
- Any postage cost for change of mind returns are at the customers expense.
- Refundid is available for online purchases only.
- Our online purchase returns policy is different to our in-store returns policy. If you have purchased with us online, please see our Footgear Online Purchase Returns Policy at the top of this page.
FAQ
When an item is purchased with Afterpay (or any BNPL service) you are still eligible to receive a refund from Refundid by following the Refundid process. The refund will not settle your BNPL debt and you will be required to pay the remaining instalments to your BNPL provider.
For example:
- Harry buys a $100 pair of shoes and pays his first $25 instalment to Afterpay.
- He decides the shoes are too small and lodges a refund from Refundid.
- After entering his order and tracking number he is paid the full $100 (minus postage fees) from Refundid.
- Harry must pay Afterpay the remaining $75 at the specified payment dates.
When you sign up to Refundid, you’ll be asked to provide your bank details. This includes your account name, BSB and account number. Once you’ve provided these details, we will connect your bank to your Refundid account and you can start receiving instant refunds. A bank account is required to use Refundid. This ensures your refund is received instantly.
Change of mind includes returning an item based on sizing, fit, colour, feel. Once you have received the shoes you have chosen to purchase and are able to see them in person and try them on, if you decide they aren’t what you are looking for or the size, fit and feel are not what you would like, choosing to return them based on these reasons is a change of mind. Always make sure to trial your shoes somewhere that they won’t mark as change of mind returns must be in new condition. Our customer service team is always happy to help with fit tips and product info to assist you in fitting your shoes. If you believe a shoe has a fault, please contact our customer service team for further assistance.
Refundid can be used to get an exchange! Simply access your instant refund via the Refundid process and then use your instant refund to purchase your exchange item straight away.
Upon using Refundid, your refund will be issued to your account immediately. This process can often take up-to 60 seconds to appear in your account. If your refund is not received within 60 seconds, please reach out to Refundid at info@refundid.com.
If an item is not refundable, this is often due to the item being a final sale item which is non-refundable at Footgear. For more information on this, please view the Footgear returns policy above or reach out to us at sales@footgear.com.au.
If you receive any items you believed to be damaged please contact us immediately via sales@footgear.com.au with photos and proof of purchased attached to the email. Footgear understands that if you have not contacted us within 3 days of receipt, your parcel has been received in good condition.
