Return / Exchange Policy
- Exchanges (Incorrect Size)
- Refunds (Change of Mind)
- Defective or Damaged Product
- Exchanges (Incorrect Size)
- Refunds (Change of Mind)
- Defective or Damaged Product
- Customer Service
Need assistance ? Please don't hesitate to call or email us.
Phone 07 3359 7064 or email us at askme@footgear.com.au
We will gladly exchange any UNWORN merchandise within 30 days from the date of purchase. Any exchange is subject to size and style availability. We are happy to exchange in the case of change of mind and in the case of incorrect size or fit. Please note that Footgear encourages you to trial your new footwear, for a few hours, inside the house to assess fit and comfort. During this trial period it is important to make sure that new shoes are worn on carpet only and not worn on hard surfaces or outside. We also ask that you wear a stocking or sock during this trial period. Taking care with your new shoes during this trial period is essential as we will only exchange shoes that are returned in a new condition.
For your convenience, a pre-paid return label and return form will be included with your original order. If this is not received please contact us at returns@footgear.com.au for further assistance.
Please note that there is a $15 handling and shipping fee, which will be charged to your credit card, for any successful exchange. If for any reason we cannot supply you with your chosen size, colour or style then our returns policy for refunds will apply. For any return we ask that you email us at returns@footgear.com.au for a Returns Authorisation number.
Please return UNWORN footwear in its original packaging with a copy of your completed Return Form.
You will receive an email when your exchange has been processed. Please allow up to 2 weeks for your exchange to be received, processed and dispatched. Any applicable debit, including the handling and shipping fee, will be charged to your card when the exchange is processed and should appear on your credit card statement within the next billing cycle. There are no exchanges or refunds available for merchandise returned after the 30-day period.
If more convenient you may exchange your merchandise at any Footgear Store. Please ensure you have proof of purchase.
Exchanged merchandise will only be dispatched upon your returned merchandise being received.
We will gladly accept your return of UNWORN merchandise within 30 days from date of purchase. Please note that Footgear encourages you to trial your new footwear, for a few hours, inside the house to assess fit and comfort. During this trial period it is important to make sure that new shoes are worn on carpet only and not worn on hard surfaces or outside. We also ask that you wear a stocking or sock during this trial period. Taking care with your new shoes during this trial period is essential as we will only accept shoes, for refund, that are returned in a new condition.
For your convenience, a pre-paid return label and return form will be included with your original order. If this is not received please contact us at returns@footgear.com.au for further assistance. You may use this label to return your new stock for refund however, a $10 handling and shipping charge will be deducted from your refund.
Please return UNWORN footwear in its original packaging with a copy of your completed Return Form. You will receive an email when your return has been processed. Please allow up to 2 weeks for your return to be received and the refund to be processed. A credit should appear on your credit card statement within the next billing cycle. There are no refunds available for merchandise returned after the 30-day period.
All of our products are generally covered by a 12 month limited manufacturer’s warranty (Merrell Sandals 6 months). The manufacturer’s warranty is that all their products are free from any manufacturing or material defects. This is not a guarantee against wear and tear. Please note that products that are deemed to have excessive wear and tear or material breakdown due to excessive use or improper care will not be considered for warranty.
. Name, phone number, address and email
. Brand name, style number (usually a number located on the inside of the tongue of either shoe), colour and size
. Date item was purchased
. Description of the fault (please be as specific as possible)
Handy Hint: Attaching a photo of the shoes may also help with your claim by allowing us to get a better picture of what has happened to the shoes.
Once we have received your claim, we will contact you via email with a Return Authorisation number and instructions on how to send us your product (usually via Reply Paid mail). On receiving your shoes we will proceed with the appropriate action and will keep you updated as necessary. Please allow up to 2 weeks to for us to process your claim.